Privacy Policy

Videoconference Solutions Inc. (“we,” “us,” “our”) respects your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard personal information when you visit video-conference.ca (the “Website”) or contact us.

We aim to follow Canadian privacy expectations, including the principles reflected in the Personal Information Protection and Electronic Documents Act (PIPEDA), such as identifying purposes, obtaining meaningful consent where required, limiting collection, safeguarding information, and providing access and correction.

1. What information we collect

Information you provide to us

We may collect personal information you choose to provide, such as:

• Name

• Email address

• Phone number

• Company/organization name

• Details you include in a message, inquiry, or service request

This typically happens when you submit a contact form, request a quote, or otherwise contact us.

Information collected automatically

When you visit the Website, we may automatically collect limited technical information such as:

• IP address (which may indicate approximate location)

• Browser and device information

• Pages you visit and actions you take on the Website

• Referral source (how you arrived at the Website)

We may use analytics tools (for example, Google Analytics) to better understand Website performance and visitor trends. Google offers an opt-out add-on for Google Analytics in supported browsers.

2. How we use your information

We may use personal information to:

• Respond to inquiries and provide customer support

• Provide quotes, services, and information you request

• Improve our Website, content, and user experience

• Monitor and improve Website performance and security

• Maintain internal records related to inquiries and projects

We do not sell your personal information.

3. Consent

When required, we obtain consent for the collection, use, and disclosure of personal information. Consent may be express (for example, submitting a form) or implied (for example, requesting information), depending on context and sensitivity. Guidance from Canada’s privacy regulator emphasizes “meaningful consent,” including clear explanations of what is collected and why.

You can withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 11).

4. Cookies and similar technologies

Cookies are small files stored on your device that help websites function and help us understand how the site is used.

Cookies we use

We may use:

• Essential cookies (required for core website functionality, security, and basic preferences)

• Analytics cookies (to understand traffic and usage patterns and improve the Website)

• Functionality cookies (to remember preferences and enhance features, if enabled)

If, in the future, we add tools such as live chat or booking/scheduling, those services may set additional cookies or use similar technologies to work properly and to remember your preferences.

Managing cookies

You can control cookies through your browser settings (block or delete cookies). If you block cookies, some Website features may not function correctly.

For analytics, Google provides an opt-out mechanism via a browser add-on in supported browsers.

5. Third-party services

We may use trusted third-party service providers to help operate the Website or provide services (for example, hosting, analytics, security, or future chat/booking providers). These providers may process information on our behalf and are expected to protect it.

Third-party services are governed by their own privacy practices. Where reasonable, we work to select providers with appropriate privacy and security practices.

6. Transfers outside Canada

Some service providers may store or process information outside Canada (for example, in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

7. Retention

We retain personal information only as long as needed for the purposes described in this Policy, unless a longer period is required or permitted by law.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. PIPEDA emphasizes that safeguards should be appropriate and evolve as risks and technologies change.

9. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, subject to applicable legal limits.

10. Children’s privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can address it.

11. Contact us

If you have questions, requests, or concerns about this Policy or our privacy practices, contact:

Privacy Contact
Videoconference Solutions Inc.
Email: support@video-conference.net
Mailing Address: 162 Guelph Street, Suite 300, Guelph, Ontario L7G 5X7

12. Updates to this Policy

We may update this Policy from time to time to reflect changes to the Website, our services, or legal requirements. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Quebec law also references publishing and communicating updates to confidentiality policies where applicable.