Privacy Policy

This Privacy Policy explains how Videoconference Solutions Inc. ("we," "us," or "our") collects, uses, and protects your personal information when you visit video-conference.ca or submit our contact form. We are a Canadian business, and this policy is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

By using this website or submitting our contact form, you agree to the practices described in this policy.

We only collect the information you choose to give us through the contact form on this site:

• Your name, email address, phone number, and organization.
• The type of inquiry you select (general information, a demonstration request, event support, transcription, or support), and the details you provide for that inquiry.
• How you heard about us and anything else you choose to tell us.

We also automatically collect standard website usage data through Google Analytics (such as pages visited and general traffic patterns), where enabled, and we use a cookie to remember your light/dark theme preference. We do not collect payment information or account passwords, and we do not collect or store your IP address on our own systems.

We use the information you provide to:

• Respond to your inquiry and follow up with the next step — a quote, a demonstration, or event or transcription details.
• Maintain records of our communications with you.
• Improve our website and services.

We work with a small number of trusted third-party services to run this website and respond to your submissions:

• Resend — delivers the notification emails our contact form sends to us.
• Cloudflare — hosts this website and protects our form from spam and abuse, including hidden anti-bot checks.
• Google Analytics — where enabled, helps us understand how visitors use this site.

Each of these services only receives the information necessary for its function. We do not sell your personal information to anyone.

This site uses a small number of cookies:

• A theme preference cookie, which remembers whether you've chosen light or dark mode. This cookie does not track you or collect personal information.
• Google Analytics cookies, where enabled, which help us understand aggregate website usage.

You can disable cookies through your browser settings at any time, though some site features (like remembering your theme preference) may not work as intended.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

Under Canadian privacy law, you have the right to:

• Ask what personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information, subject to any legal or record-keeping requirements.

To exercise any of these rights, contact us through our Contact page.

This website is not directed at children, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how we handle your information, contact us through our Contact page, or by mail at 162 Guelph Street, Suite 300, Georgetown, Ontario L7G 5X7.